We have a defined set of procedures and policies for the technical aspects of our work but we think it is equally important that we have a clear understanding of how we would like our culture to develop.

Collectively we to strive to achieve the principles of this statement, so that our behaviour towards each other, our customers and within the community, is consistent with good practice people policy.

We embrace these behaviours so that we can all enjoy our role within the Company, treat others with respect and receive respect in all of our undertakings.

As we continue to develop in our organisation, and the contribution that we all make, both as individuals and teams, we service our customers with a passion to please, and we never compromise Company ethics, and we are on our way to achieving the environment that will produce a happy and successful organisation.

"Our staff are happy and motivated. They are being developed to maximise their potential and they believe that they can make a real difference to our business results."

London Scottish Bank aim to support the following statements to achieve our people vision:-

• Understand the overall vision and values of this organisation, and encourage Managers to lead by example in relation to the vision and values of the site.
• Ensure employees enjoy their current role and feel appreciated when they put in extra time and effort
• Keep employees informed about the organisation's business performance and send out clear communication of the expectations of their performance.
• Encourage employees to suggest new ideas in their job and give feedback on the ideas and suggestions that they have made.
• Deliver coaching and guidance to improve employee's current job performance, and their Manager and have prepared a plan for their development.
• Have a good understanding of how employees can provide the best service to our customers, and customer service is discussed with them on a regular basis.
• This Organisation has a reputation for ethical conduct and employees are treated with dignity and respect.
• The pay and benefits employees receive reflects the work that they do.
• Our employees work in a clean and safe environment.
• London Scottish Bank has an understanding of the need to have a fair balance between working life and home life.